Frequently Asked Questions
Everything you need to know before hitting the slopes.
How do I determine the right size for my ski jacket or pants?
We provide a detailed size chart on each product page. We recommend measuring your chest, waist, and hips while wearing your typical base layers to ensure the most accurate fit for your winter sports activities.
Are Snowverb products waterproof and windproof?
Yes, our gear is specifically engineered for extreme mountain conditions. We use high-performance membranes and treated fabrics that offer superior waterproofing and wind protection while maintaining breathability.
How long does shipping take for international orders?
Standard international shipping typically takes 7-14 business days. Processing times may vary during peak ski season. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy for winter gear?
We offer a 30-day return policy on all unused items in their original packaging with tags attached. Please note that for hygiene reasons, base layers must be unopened to qualify for a return.
Can I wash my Snowverb technical apparel in a regular washing machine?
Yes, but we recommend using a specialized technical fabric cleaner rather than standard detergent. Wash on a cold, gentle cycle and hang dry to preserve the integrity of the waterproof coating.
Do you offer professional discounts for ski instructors or patrol?
We value the outdoor community. Please contact our support team with a copy of your professional certification or employment ID to apply for our Pro Program discount.